Shipping & Returns


SHIPPING METHODS


Strider Canada is pleased to offer FREE GROUND SHIPPING on all orders over $100

 

EXPEDITED SHIPPING


Strider’s free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at 604-542-5661 if expedited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published  rates. Online orders must be received by 10 a.m. ET, in order to qualify for same day, expedited fulfillment. Orders placed by phone will be evaluated on a case by case basis; expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.

TRACK YOUR PACKAGE


Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order. Orders placed online through a registered account will have tracking information displayed once the order is fulfilled.

SHIPPING INTERNATIONALLY


At this time, this site only offers shipping to addresses within the Canada. 

ORDER CHANGES/CANCELLATIONS


Please contact us immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.

STRIDER DEALERS & FRANCHISEES


Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.

The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.

Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.

If you have any questions about your order fullfillment time, shipping times, or need additional shipping options, please contact us & speak with a Strider Representative:

Phone


604-542-5661

Hours


Monday – Friday
8 AM – 5:00PM (PST)

Return Policy


We offer a 60-Day Guarantee on our bikes, and we will first try to resolve any issue customers may have. However, should you need to return an item to Strider Sports, please follow these steps:

  1. Contact us, and we will issue you a Return Number (which must be prominently marked on the outside of the box).
  2. You may return your item with one of the following methods:
    1. Canada Post (you must send through registered mail and insure for the value of your item).
    2. Purolator or UPS (you must insure for the value of your item).
  3. Please include a copy of your packing slip or invoice inside the package, along with a reason for the return.

Credits will be issued to the customer after the bike or accessory is received and processed. Credits will be issued for the purchase price of items only; credits will not be issued for any shipping or processing fees.

© 2020 Strider Sports International, Inc. All Rights Reserved. Trademarks, Privacy Policy

Canadian Franchisee: Matrix Concepts Canada Inc. 19026 28th Ave, Surrey, BC, V3Z 6M3