Strider Canada is pleased to offer FREE GROUND SHIPPING on all orders over $100
Strider’s free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at 604-542-5661 if expedited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published rates. Online orders must be received by 10 a.m. ET, in order to qualify for same day, expedited fulfillment. Orders placed by phone will be evaluated on a case by case basis; expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.
Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order. Orders placed online through a registered account will have tracking information displayed once the order is fulfilled.
At this time, this site only offers shipping to addresses within the Canada.
Please contact us immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.
Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.
The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.
Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.
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