Strider Canada is pleased to offer FREE GROUND SHIPPING on all orders over $100
Strider’s free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at 604-542-5661 if expedited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently published rates. Online orders must be received by 10 a.m. ET, in order to qualify for same day, expedited fulfillment. Orders placed by phone will be evaluated on a case by case basis; expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.
At this time, this site only offers shipping to addresses within the Canada.
Please contact us immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.
Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.
The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.
Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.
Monday – Friday
8 AM – 5:00PM (PST)
We offer a 60-Day Guarantee on our bikes, and we will first try to resolve any issue customers may have. However, should you need to return an item to Strider Sports, please follow these steps:
Credits will be issued to the customer after the bike or accessory is received and processed. Credits will be issued for the purchase price of items only; credits will not be issued for any shipping or processing fees.