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Team Strider At Your Service

We want your child to be successful at riding, and we are motivated to resolve any issues in a timely manner.

All Genuine and Authorized Strider products include a 2-year Limited Warranty against manufacturing defects (you know, things that happen at the factory. Not… say, backing over a Strider with your car because it was accidentally left in the driveway even though you told your child three times – three times – to put it away).

We want to make it as easy as possible to resolve any warranty issues you may have with manufacturing defects. Just complete the form below.

Important for Strider Bike warranty

Find your production date and serial number on the sticker underneath your frame.

WARRANTY CLAIM FORM

Contact Person(Required)
Shipping Address(Required)
Max. file size: 20 MB.
Photographs help us better understand the issue, eliminate follow-up requests, and process warranty claims more efficiently. A picture really is worth 1,000 words!

The  2-year Limited Warranty is void if products were not purchased through the Strider Authorized Supply Chain and protected by the Security Program from departure from the Authorized Factory to delivery to the end consumer.

Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; and 109 kg (240 lbs.) for 20x Sport models. Further, the guarantee and the warranty are void if the products are used in a manner for which they were not designed or labeled; or if used by riders over the maximum size or weight limit listed on the product.

If you have any questions, please feel free to contact us, Thank you!