The 2-year Limited Warranty is void if products were not purchased through the Strider Authorized Supply Chain and protected by the Security Program from departure from the Authorized Factory to delivery to the end consumer.
Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; and 109 kg (240 lbs.) for 20x Sport models. Further, the guarantee and the warranty are void if the products are used in a manner for which they were not designed or labeled; or if used by riders over the maximum size or weight limit listed on the product.
If you have any questions, please feel free to contact us, Thank you!